Privacy Guidelines

Handling of Personal Information


In principle, you may use most of the services provided through Web sites run by Yokogawa Electric Malaysia Sdn. Bhd. (hereinafter referred to as "YEM"), without disclosing your personal information.


Information Collected


For specific services, however, you may be asked to provide your personal information, in which case YEM shall be required to keep such information confidential. Furthermore, YEM is fully aware of the importance of safeguarding the privacy of such information when handling electronic information. In some cases, YEM may subcontract the management of a specific Web site, whole or a part thereof, to an outside firm that YEM judges to be trustworthy. The personal information of each individual user is protected also in these cases under YEM's rules of handling personal information.

Personal information mentioned herein and defined by YEM refers to information of all kinds related to each individual person --the name, residential address, mailing address, employer's name, department name, phone number, opinions, and so on --that is electronically transmitted to YEM by users. In order to make your Web site browsing more efficient or to provide follow-up services after Web site browsing, YEM may ask users to provide personal information in the case of:

  • online user registration
  • requesting catalogs
  • answering questionnaires
  • registering subscriptions to newsletters or the like
  • ordering products
  • information download
  • other cases

Use of Information Collected


In all cases, YEM will expressly state why such information is necessary, so that you may provide the information at your own discretion. YEM will not disclose personal information provided by users to any party, other than YEM itself or YEM's affiliates or business partners, without prior permission from the users, except in cases where YEM provides its commissioned trader with such information necessary for a trade to be executed.

However, in cases where a settlement needs to be made for using pay services or purchasing products, YEM may exchange personal information with firms, including without limitation, financial institutions, in order to check the validity of bank accounts and/or credit cards. Likewise, YEM may disclose personal information in case such disclosure is mandatory under applicable laws or is reasonably judged to be essential in order to protect and safeguard the rights, property and safety of other users, YEM itself, and/or YEM's affiliates.

For the purpose of product development, identification of business needs, and sales promotion, YEM may use personal information, personal opinions, and the like presented by users, though such use shall be limited only to YEM itself and YEM's affiliates and business partners.


Links to Other Sites


YEM site may contain links to other sites such as Sales affiliates. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.


Security of Collected Information


We maintain strict administrative safeguards to protect your personal information from unauthorized or inappropriate access. We restrict access to information about you only to those YEM staff that needs to know the information to respond to your inquiry or request.


Changes to This Policy


Please check this privacy policy periodically to inform yourself of any changes. YEM reserves the right to modify or supplement this privacy policy any time.

YEM may use the IP addresses of users recorded in the system, in order to explore the cause of or solution to any problem arising in servers, or to administer its Web sites.

If at any point in time you wish to correct your Personal Information, withdraw your consent to our retrieval, usage or disclosure (“Approved Disclosure”) of your Personal Information or have any questions regarding this Personal Information Protection Policy of [i.e. Yokogawa], please contact us by email at the addresses provided as follows;

SERVICE CONTACT : infoLCA@my.yokogawa.com